Frequently Asked Questions

Frequently Asked Questions

Contact Information:
For inquiries contact customer support services at 1-800-917-0310 or email us at:

For questions about orders contact customer support services at 1-800-917-0310 or email us at

Orders are placed online, if you need assistance, please contact customer support services at 1-800-917-0310 or email

Customer Service:
We are here to assist you with inquiries or concerns!

For questions and/or inquiries email us at:

For questions about orders email us at

Customer Support Service Hours: Monday-Friday: 8:00 a.m. - 6:00 p.m. EST.

Order Support:
Received merchandise that is defective or damaged in transit?
Missing items from your order?
Report your issue within 5 days of delivery for replacement.
Email Customer Service at and include your order number, item number, quantity, damage description and photo.
Find our complete claim policy in our Refund/Return Policy

Order Processing:
In order to provide excellent service and speedy order processing we cannot accept order changes or cancellations.

Once you submit your purchase you will be unable to change quantities, add, or remove items from your order.

Please be sure to review your order carefully before purchasing.

Orders placed on major holidays are queued for processing the next business day. Shipments dispatch Monday - Friday.

Prices and items are periodically subject to change. We reserve the right to correct typographical, descriptive and photographic errors. Orders based on incorrect information are subject to cancellation.

Address Changes, Order Changes, Order Cancellations & Non-Deliverable Orders:
In order to provide excellent service and speedy order processing we cannot accept order changes or cancellations.

Once you submit your purchase you will be unable to change quantities, add, or remove items from your order.
Please be sure to review your order carefully before purchasing.

If an error has occurred in your address and you notify us immediately we will make every attempt to assist in correcting the error.

If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 30% restocking fee. Original shipping is non-refundable.

Terms of Sale:
Payment is made before shipment.
Payments accepted in US credit card or PayPal funds.
All prices are subject to change without notice.
Sale prices do not apply to previous purchases.

Accepted Payment Methods:
We accept payment through Visa, MasterCard, Discover, American Express and PayPal.

Quad Pay is offered as a financing option, approval through QuadPay.  Please see Quad Pay's terms and conditions at checkout.

Please note: No matter which payment option you use, Home Décor and Things Are Us does not store your credit card information. 

When Will My Credit Card Be Charged?:
Your order is processed for immediate shipping and your payment is secured.

Credit Card Fraud:
Home DĂ©cor and Things Are Us participates vigorously in merchant organizations that are united in their effort to reduce credit card fraud and protect internet consumers; we utilize several systems available to us to ensure that credit card transactions are legitimate and secure. Orders using incorrect billing addresses will be cancelled.

How to Order:
Please note that we reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information promptly will result in order cancellation.

Online Orders:
All purchase transactions take place on a secure server using 256-Bit Encryption protecting both your personal information and your credit card transaction. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason.

Purchase Orders:
We're sorry; we do not accept purchase orders or faxed orders.

International Orders:
At this time we do not ship international orders.

Sales Tax :

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our store which is Florida.

Sales Tax on California destination merchandise is 7.75% all other states applicable taxes apply.

Back Orders:
If an item purchased is out of stock, you will be notified via email and asked to confirm if you'd like to wait for your order or if you'd like a full refund.  Please note, the wait time may vary, we are more than happy to process a full refund. 

Shipping Information:
Please visit our shipping page for detailed shipping information.

To be eligible for a return, your items must be in their original condition and in its original package.
The return must be initiated within 25 days of receipt.
A 30% restocking fee applies.
Shipping is non-refundable.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
If your return is approved, a credit will be applied to your original form of payment.

Pack your return shipments well, merchandise damaged from inadequate packaging is non-refundable.

Actual product color may vary slightly as viewed on different monitors and browsers. Refunds nor exchanges are not honored on slight color variations.

Damage/Shortage Claims - Accepted Once per Order:
Inspect your merchandise upon arrival and report any discrepancies within 5 days of delivery.
Claims will not be honored if reported past 5 days of delivery.
A photo of the damaged item is required on all damage claims.
Claims must be submitted in writing.
There is no additional cost for your replacement.
Please wait until you have received your entire order before submitting a claim.
We cannot replace items more than once per order and submitting additional claims will result in denial.

Submit your claim and photo TO

We cannot replace/refund merchandise that has traveled via 3rd party carrier.

Privacy Policy and Security:

We respect your privacy Home Décor and Things Are Us  will never release or sell any information about you to third parties.

For our complete Privacy Policy, please visit our Privacy Policy Page.